MTLI Graduate Program

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2020 MTLI Virtual Graduate Program
ONLINE REGISTRATION*

Regent and Instructor Favorite Leadership Book Selections

It’s Back! The MTLI Grad School opportunity for 2020! Now going virtual!

*If you previously registered with Oglebay for the in-person course, please use this form to re-register. Questions? Send them to meetings@aams.org

Sessions from 2020 MTLI Graduate Program
(subject to change)
Thursday, August 20 – Afternoon Session

Blue Ribbon Panel – Strategic and Financial Perspectives in a Mid- and Post-Pandemic World
Doug Garretson, Michael Preissler, Brian LeCroix, Chris Myers, & Steve Wirth
12:00 pm – 2:00 pm

MTLI Grad School will feature this Blue Ribbon Panel of healthcare policy experts and decision makers to share their insights. Topics will include healthcare services integration, healthcare payment policy, healthcare legislation and politics, among others. Join us to hear the latest updates and perspectives on how policy makers and decision makers view healthcare and medical transport.

Monday, August 26 – Afternoon Session

Trauma and Resilience
Tania Glenn, Tania Glenn and Associates
12:00 pm – 1:30 pm

This workshop is designed to educate participants on the types and effects of stress that confront professionals who serve in stressful occupations.

Principal and Licensed Practitioner
Dr. Tania Glenn is the president of Tania Glenn and Associates (TGA), PA a clinical practice in Austin, TX that is focused on promoting resilience, critical incident response and peer support team training and activation. As a leading national clinician in the treatment of post-traumatic stress disorder (PTSD), Tania specializes in working with emergency responders, military and the aviation community.

As a licensed practitioner with twenty-eight years of experience, Tania deployed to Oklahoma City in 1995, New York City in 2001, New Orleans in 2005 and Dallas in 2016 in support of law enforcement officers, fire fighters, and national guardsman who responded to the Murrah Federal Building, World Trade Center terrorist attacks the aftermath of Hurricane Katrina and the Dallas Police shootings. Recognized nationally, Tania’s clients include a host of Texas and Arizona Police, Fire and EMS Departments, commercial aviation and air medical programs. She is the Clinical Director for several peer support teams with her unique perspective to special operations competencies.

Tania’s emergency room experience includes ten years at Brackenridge Hospital, Austin, TX. She is an advisory board member for the Brattleboro Hospital Uniformed Services Worker’s Retreat, Brattleboro, VT. Tania is a former Board Member for the Vets 360 – The Unseen Wound in San Diego, CA. She also sits on the Board for the Tug McGraw Foundation, with a focus on treating and healing Traumatic Brain Injuries.

Having published numerous articles, Tania serves as a regular contributor to Air Beat: The Official Journal of the Airborne Public Safety Association. A 2006 film documentary titled “Between Iraq and a Hard Place” featured Tania for her traumatic stress work for returning military members. In 2019 Tania created a documentary titled “First Responder Resilience: Smashing the Stigma” to highlight the issues first responders face and to offer solutions for keeping first responders on the line. This documentary is now featured in many academies and continuing education in law enforcement, fire and EMS agencies across the country.

Tania has authored three books. Protected But Scared is a book written for the children of police officers to offer guidance and support to children, parents and police departments in addressing the secondary trauma that law enforcement children face. First Responder Resilience: Caring for Public Servants encompasses the best standards of care for law enforcement, fire and EMS based on over twenty-seven years of experience in assisting these professionals during and after trauma, stress and burnout. Code Four: Surviving and Thriving in Public Safety is a personal survival guide for first responders, offering ways to navigate their careers and their retirements in a resilient, healthy and successful way.

Tuesday, September 1 – Afternoon Sessions

Building and Sustaining a Resilient Culture of Ownership in Challenging Times
Joe Tye, Values Coach, Inc.
12:00 pm – 1:30 pm

In this 90-minute virtual presentation Values Coach CEO and Head Coach Joe Tye will assess the leadership challenges for sustaining a positive and resilient culture at a time when the nation, and the healthcare system, are being hammered by the COVID-19 pandemic and the consequent economic challenges. He will summarize ways that the crisis has impacted culture, including results from a Culture Impact Survey that will be administered to participants in advance. He will share practical strategies that managers should implement to protect the culture of their organization, and to emerge from the crisis even stronger (because, as Winston Churchill said, it’s a shame to waste a crisis). Since times of crisis cause elevated levels of stress and anxiety, he will conclude with recommendations for inspiring people with courage and determination.

Joe Tye is CEO and Head Coach of Values Coach Inc., which works with healthcare organizations to design and build a culture of ownership on a foundation of values. He is the author or coauthor of 15 books and dozens of journal articles on personal achievement and organizational culture and a frequent speaker for healthcare association conferences and hospital leadership programs. Prior to founding Values Coach in 1994 he was chief operating officer for a large community teaching hospital.

Servant Leadership Part 1
Tom Thibideau,
2:00 pm -3:30 pm

Tom Thibideau is an Associate Professor, Distinguished Professor of Servant Leadership.

Thibodeau is a husband, father, grandfather, teacher, and an active community member from Wisconsin Rapids who has done nothing since coming to Viterbo in 1984 but inspire students and change the world. Through the years his infectious enthusiasm, compassion, and commitment to leadership and service have also inspired countless colleagues and community members. He is the founder of the Master of Arts in Servant Leadership, the first master’s degree of its kind in the nation, and also a founding member of hospitality and fellowship resource Place of Grace, in La Crosse. Thibodeau is a popular professor, talented public speaker, and an extremely active community member who lives the Viterbo values. He regularly leads The Ethical Life seminars, often team teaching with Rick Kyte, and also offers a Serving the Common Good seminar focused on homelessness.

Wednesday, September 2 – Afternoon Sessions

Servant Leadership Part 2
Tom Thibideau,
12:00 pm -1:30 pm

Tuesday, September 8 – Afternoon Sessions

Old Unreliable
Michael Frakes, Boston MedFlight
12:00 pm – 1:30 pm

Safety Committee. Just Culture. Checklists. We think that if we check those boxes in our programs, we are doing a great job. We probably are not – we may just look good and be lucky. The best performing organizations have made the next transition, from a safety culture to culture of high reliability. This session will discuss the elements of high reliability, barriers to quality and reliability, and pan-organizational approaches to setting up the culture to achieve optimal outcomes. You will leave with new perspectives, hard truths, and practical tools to help move your organization ahead.

Michael Frakes is the Chief Quality Officer and Director of Clinical Care at Boston MedFlight. His clinical career began in the fire service as an EMT and paramedic, and includes nursing experience in the ED, ICU, and at a Children’s Hospital before coming to transport.

He is an MTLI Instructor, past-President of the Transport Nurses Association, and a Fellow of the American College of Healthcare Executives, with special interests in quality and patient safety.

Wednesday, September 9 – Afternoon Sessions

Life Saving Behaviors, Life Saving Thinking, and the 5^th Pillar of Safety Management Systems, the Human Dimension of Safety
Brad Deutser & Joe Gallagher
12:00 pm – 3:30 pm

While traditional business models are often driven by communication, strategy, culture and innovation, Brad Deutser puts forward a new, bold, time tested approach that remakes the essential connections within an organization. Brad will share how clarity becomes the governing force that both aligns and connects dreams, goals, objectives, expectations and outcomes. His replicable, reliable construct, which he introduces in his new book, Leading Clarity, can be applied to leaders and businesses of all types, sizes and industries and drives measurable performance, creates happier, more engaged employees and customers, and safe workplaces. Clarity has proven to save lives and change futures – and has helped leaders (at all ages and stages of their lives and careers) exponentially impact their ability to drive performance around them.

Brad Deutser is the Founder and CEO of Deutser, an innovative consulting firm that helps organizations and their leaders achieve clarity to drive business performance, and the Deutser Clarity Institute, a think tank, idea accelerator and innovative learning lab. He is the author of Leading Clarity: The Breakthrough Strategy to Unleash People, Profit and Performance.

Brad’s insight and approach to organizational clarity has transformed many prominent organizations, including those in energy, education, healthcare, financial services, industrial services, professional services, retail, and cause-based industries. He works with leaders across the globe on complex organizational issues, often in times of transition, crisis or merger/acquisition.

He is committed to affecting change at a societal level and has infused socially responsible and cause related principles in not only his clients’ practices, but his own firm’s as well. He has created the Deutser Clarity Fund as well as individualized micro-funds for each employee so they can personally affect causes important to them. Additionally, he has a leadership role on numerous nonprofit boards.

After graduation from the University of Texas with an Economics degree, he worked for several companies, including the London-based solicitors firm, Blackburn Gittings & Nott; the nation’s leading socially responsible marketing company, Cone Communications in Boston, MA; as well as Ringling Bros. and Barnum & Bailey Circus and Walt Disney World on Ice.

Brad is passionate about helping leaders at all levels achieve clarity and leverage their talents to the fullest. Brad’s clarity comes from his loving relationship with his family, including his wife of more than 20 years and two children.

Joe Gallagher currently serves as the Director of the Health, Safety, Environmental and Quality (HSEQ) Department for PHI Health, LLC. Joe and his team are responsible for the development, implementation, strategic direction, and continuous improvement of safety, environmental and quality programs to ensure PHI Health LLC is operating at the highest levels of safety. He oversees the company’s Safety Management System in compliance with FAA Voluntary SMS Program. Recently he oversaw the launch and roll out of PHI Medical, LLC Fatigue Risk Management Program and the introduction of the 5^th Pillar of Safety to their SMS.

Previously Joe worked for American Airlines for 28 years starting as a power plant engineer. In 2000 he joined the company’s Safety Department. As a senior member of company’s Operational Safety Program he was credited for reducing aircraft ground damages by 25% over a two-year period. As administrator of the airlines Wild Life Mitigation program he has participated in reviews of Animal/Aircraft strikes ranging from deer to alligators and was invited by the New York Airport Authority to meet with the Warden of Riker’s Island Prison to discuss the prisons bird population and the danger it posed to arriving and departing aircraft at LGA Airport. In 2008 Joe was asked by department leadership to co-chair an employee working group tasked with reducing employee injuries. Through the efforts of this group American reduced their OSHA recordable injuries by 29%. Joe retired from American Airlines in 2012 as Director of Employee Safety Customer Service Western Region.

Before coming to PHI Joe was the Director of Safety, North America at Lufthansa Sky Chefs for six years responsible for the health and safety of the company’s 12,000 employees located at 40 Customer Service Centers located throughout the US. Joe served in the United States Air Force and United States Air Force Reserve for 12 years, first as a Crew Chief on the C5A and later as a Flight Engineer on C141B Transport Aircraft. Joe presently resides in Mesa, Arizona with his wife and three children.

Date TBA

Navigating Complexity: Brave Leaders, New Approaches
Tony Gigliotti

Effective leadership takes hard work. In a world filled with volatility, uncertainty, complexity, and ambiguity, leadership has become even more challenging. This session will enhance participants’ leadership effectiveness by:

Introducing a model for identifying and categorizing various workplace contexts, including complicated and complex
Exploring approaches for leading in different contexts
Discussing how to engage your employees and other stakeholders in tackling complex and adaptive challenges
Outlining techniques to achieve and thrive in challenging circumstances

Tony Gigliotti, MHRM, PHR, ODCP, Registered Corporate Coach^TM, is the Director, Talent Management and Organizational Development, at UPMC. Tony has nearly 25 years of experience as a human resources professional, primarily in healthcare. Tony successfully built his current function, which now provides enterprise-wide services to thousands of leaders and employees, including succession planning, talent reviews, executive coaching, change and strategy management, employee-experience and engagement initiatives, and high-potential leadership development. Throughout his professional career, Tony has held various leadership positions in Human Resources, Talent Management, Learning & Development, and Organizational Development.

Tony is a Registered Corporate Coach^TM through the Worldwide Association of Business Coaches; nationally certified in human resources from the Human Resource Certification Institute; and an Organization Development Certified Professional through the Institute of Organization Development. He is qualified to administer the DiSC behavioral assessment, Myers-Briggs Type Indicator, and DecisionWise multi-rater (360^o) assessment.

Tony has published in Talent Management magazine and SmartBrief. He has served as guest lecturer at several universities, including Carnegie Mellon University and the University of Pittsburgh. Tony earned his Bachelor of Business Administration degree from Duquesne University in Pittsburgh, PA, and his Master of Human Resource Management with a leadership concentration from St. Francis University of Loretto, Pennsylvania.

Date TBA

Cyber Security and EMS
Jarel Morrow

We asked and you shared that you wanted to know more about cyber security. In today’s interconnected world of technology, we continually hear a new story of a data breach. Learn the importance of protecting IT systems and the potential consequences of a data breach. Learn how to protect your service from a data breach and how to mitigate the effects of a data breach.

Jarel Morrow is the Director of Information Technology for PHI Health and the Information Security Officer for PHI Corporate. He is a MTLI graduate and was a computer geek before it was cool. He has been in the IT industry for 23 years where he has held many positions. In the early days of his career he was a part of building one of the nation’s first terabyte server clusters and working on the Y2K project for a fortune 500 company. Early on in Air Medical, he helped develop the first nationwide Radio Over IP network using multicast network traffic. Recently he has been helping his company become more security minded by implementing ITIL and NIST Cybersecurity framework as well as working with his compliance officer to implement the companies Data Breach Response Plan. Jarel also teaches regular classes to inform regular employees on how they are the most important line of defense and the best firewall.

2020 MTLI Virtual Grad School Registration Pricing

Tuition
AAMS Member: $750
AAMS Non-Member: $850

Register online!

Cancellation Policy
A cancellation fee of $100 will be charged for cancellation at 30 -7 days prior to the school and no refund will be issued with 7 days or less notice.

Ninth Brain has a partnership with Association of Air Medical Services as the official Education Partner for our education programs. Ninth Brain’s learning management and communication software is utilized for the AAMS Medical Transport Leadership Institute (MTLI) and AAMS Safety Management Training Academy (SMTA).

About Ninth Brain:
Ninth Brain offers a customizable software solution to assist your organization in complying with the high standards of industry accreditation and mandates. With one login, you can easily manage all your company’s needs with our robust tools. We offer Credential Tracking, Education, Workforce Scheduling, QI Incident Tracking, Risk Assessments, Flight Debriefs, Utilization & Chart Reviews, GAMUT metrics, Vehicle and Staff Customizable Forms & Checklists, Communication Tools, and more! For more information, visit us at www.ninthbrain.com.